A delivered order from us.pandora.net remains eligible for a return request for 30 days. Eligible items may be returned without stating a reason, and exchanges are also available. For a clear understanding of this section, the governing detail is explained so the requirement can be followed as written.
Cancelling an Order
A cancellation may be requested before shipment by contacting Support@racollection.shop; once the order has shipped, this Refund Policy governs the available return process. To help customers use this information, the applicable limitation is identified so the relevant standard remains clear throughout the transaction.
No-Reason Return Exceptions
Customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns. Nothing in these exclusions restricts remedies for a damaged or defective item, a wrong item, or an item omitted from the order. To help customers use this information, the condition is stated so the store and customer share the same expectation.
Return Transportation
us.pandora.net pays return shipping for approved no-reason returns and also pays when an item is damaged, defective, incorrect, or missing. Our default return address is 416 E 6th St, Hattiesburg, Mississippi, 39401, United States, subject to any different address stated in the return authorization. For consistent handling of customer requests, the customer option is recorded so customers can understand what the store will do.
When Approved Refunds Arrive
We inspect the received return before sending any approved refund back through the original form of payment. Approved refunds are completed within 5–10 business days, although a financial institution may control when the credit becomes visible. For day-to-day use of this policy, the wording here is designed so the condition can be applied consistently to eligible requests.
Starting a Return or Exchange
Start the request by emailing Support@racollection.shop or calling (769) 565-7138, and include the order number and the item involved. Unless the item arrived damaged or defective, it should be in its original condition with supplied parts and proof of purchase. For customers reviewing this page, the rule is expressed so the applicable option is clear before a request is submitted.
Merchant Contact
Policy and order questions may be directed to the business contacts below. To help customers use this information, the information is presented so the relevant timing and responsibility are easy to locate.
Store operator: us.pandora.net
Support email: Support@racollection.shop
Telephone number: (769) 565-7138
Company address: 416 E 6th St, Hattiesburg, Mississippi, 39401, United States